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We Card Best Practice No. 1: Ensuring Store Policies are Fair and Consistent

06/2020

Over the years, we’ve heard from hundreds of retailers asking questions about what to do in certain scenarios.  We have always advised to check first to see if there’s a store or company policy that answers their question.  If there’s no store policy and no answer, we suggest they develop a policy. 

For example, many retailers have asked what to do if an employee doesn’t card someone underage.  Should I discipline my employee?  And, if the employee reliably asks for ID – should they be rewarded?  Good questions.  (for a sample store policy click here)

And this leads us to our first Best Practice:

Best Practice No. 1: Make sure store policies are fair and consistent. Company and store policies should be well thought-out practices that are fair and just for all employees. They should be supported by evidence and backed by management. This practice is also recognized by the Food & Drug Administration (FDA) as a recommended element within effective tobacco retailer training programs.

If you’d like to see a sample store policy, click here. For access to We Card’s Guide to Best Practices, please first complete a quick survey to find out how your store measures up (survey link).

For questions about We Card, our initiatives, practices and products, visit www.wecard.org, or contact us at 1-800-934-3968 or comments@wecard.org.

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