An Interview with We Card’s President on the Challenges Retailers Face
Q: How are retailers adjusting to COVID-19 and their responsibility to “card” customers safely?
A: First, and it goes without saying, we’re all amazed at the efforts retailers have made to adjust to COVID-19 to keep operating to provide food and products to the country.
We speak to retailers about training regularly; what makes good training and not-so-good training. Ultimately, training involves important teaching elements — ensuring that trainees retain knowledge but also “learn by doing.” Some folks subscribe to the idea that learning by doing is best.
Every register needs a We Card calendar! Not only does the calendar assist frontline employees in calculating the correct age for a legal tobacco or vaping product sale, it also serves as a daily reminder to employees that they need to ask for and check IDs for customers who are Under 27. It serves as a reminder not just visually but by the daily act of removing the page as the days turn.
FDA Commissioner Scott Gottlieb, M.D., issued a statement today, April 24, 2018, indicating, “FDA has been conducting a large-scale, undercover nationwide blitz to crack down” on the illegal sale of e-cigarettes to minors.